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1. Customization Options
We offer a range of customization options to make your garments unique:
- Prints/Patterns: Choose from an array of existing KHOSROV prints to customize your favorite style.
- Color Options: Choose from our color palette or provide a specific color you’d like us to explore.
- Measurements: Submit your measurements (taken by a professional tailor) for the perfect fit - we will provide a measurement form.
- Design Details: You may make minor changes to the design, e.g., change an open back to a closed back.
2. Ordering Process
To place a custom order, follow these steps:
- Select an item valued at approximately $5030 or above to qualify for customization.
- Choose the item you wish to customize from https://shop.khosrov.com, check out, and email custom@khosrov.com with your order number and requested alterations.
- Review and Confirm: Our design team will review your request for approval and revert back within 3 business days.
3. Payment Terms
- A 100% payment is required at the time of placing the order.
- All customisation fees are non-refundable.
4. Production Time
- Standard production time for custom orders is 2-4 weeks from the date of design approval.
- Rush orders are available for an additional fee and must be requested at the time of order placement.
5. Returns and Exchanges
- Customised items are non-returnable and non-exchangeable, except in cases of defects or errors in the customisation.
- Once delivered alterations are limited to fit changes only.
- If there is an issue with your order, please contact our customer service team within 7 days of receiving your item.
6. Contact Information
For any questions or further assistance, please contact us at:
- Email: custom@khosrov.com